New Delhi: Microsoft has apologised to customers in Australia after facing criticism over its recent price changes. The company admitted it was unclear about its plans and announced refunds for Microsoft 365 Personal and Family subscribers who paid extra after AI tools were added to their subscriptions.

It all started after raising the prices of its Microsoft 365 plans in October 2024, which includes an AI assistant, Copilot. The personal plan’s price went up by 45%, from $109 to $159 per year, while the family plan increased by 29%, from $139 to $179 per year, according to ABC News.

Microsoft AI Plan: Who Can Actually Claim a Refund

Around 2.7 million Australians could be eligible for refunds, The Guardian reported. Customers who decide to move back to the non-AI version, called the

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