Provider organizations are continuing to adopt AI tools across their departments and clinics, and ambient documentation startups are facing the challenge of differentiating themselves in a field that’s become quite crowded with scribing solutions.

The next phase of ambient documentation goes beyond simply scribing — it’s about using visit transcripts and context to do useful work like coding intake and care coordination, according to one executive in the space. During Reuters’ Total Health conference in Chicago, Heidi Health CEO Tom Kelly said the real opportunity lies in transforming ambient AI from a passive listener into an active assistant that actually gets tasks done before and after the visit.

He noted that Heidi is focusing on “solved experiences.” The company aims to deliv

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