In a strong order highlighting passenger rights and airline accountability, the district consumer disputes redressal commission, Kangra at Dharamshala, has held Thai Lion Air guilty of deficiency in service and violation of basic human rights after the airline rescheduled a family’s international flight without consent and denied drinking water to minor children during the journey. The commission, presided over by Hemanshu Mishra with Arti Sood as member, directed the airline to reimburse Rs2,527 towards the cost of a non-refundable hotel booking, and to pay Rs1 lakh as compensation for mental agony, harassment, and inconvenience. The airline has also been ordered to pay Rs10,000 as litigation costs, with interest at 9% per annum on the refund amount from the date of complaint till i

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