NEW YORK CITY (WABC) -- It's the end of the road for one of the biggest names in short-term rentals.

Sonder has filed for bankruptcy and announced it's shutting down operations immediately, leaving some travelers stranded without the rooms they booked months ago.

Rooms were canceled, but the refunds haven't come back yet, according to one customer.

"Supposed to. I haven't seen it yet, but they will," Taylor said.

Dr. Janet Taylor headed uptown with luggage in tow to her hotel room, not the studio apartment she booked online.

"In September, booked with Sonders at Center East, which is a Marriott property. I'd never done that before and got a note on an email, actually on Sunday saying that Sonders no longer had a licensing agreement with Marriott and my reservation was canceled," Tayl

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