Uber has quietly begun piloting in-app video recording for its drivers in India, TechCrunch has learned and confirmed with the company. The tool is meant to deter misconduct in a market where most drivers do not use dashcams, according to Uber.

Half a dozen Uber drivers in the Delhi–NCR region told TechCrunch they sometimes face misconduct from riders and, in some cases, are threatened with false complaints about their behavior — allegations that can lead to penalties or even account suspensions.

“Even female passengers traveling late at night insist that we follow the route they want instead of what’s shown on the map. If we refuse, they threaten to file false complaints,” said one driver, who requested anonymity out of fear of losing his account.

Drivers said the in-app video recordin

See Full Page