He bought a subscription online but had to cancel by snail mail

It took Jonathan Ginsberg hours of work over two years to cancel his subscription to Dropbox.

After he was charged $119.88 last year to renew the online file storage subscription that he had lost interest in, Ginsberg said that he hit dead ends trying to quit on Dropbox’s website. No one seemed to answer the customer service number.

He eventually disputed the charge with his credit card company and followed Dropbox’s instructions to mail printed cancellation documents to a P.O. Box.

Then a few months ago, Dropbox emailed Ginsberg about a failed payment for a subscription that he thought had been canceled. He fought again and wasn’t charged.

“I did kind of beat them but it took a hell of a lot of effort,” said the 58-year-old St. Petersburg, Florida, resident.

Ginsberg isn’t the only o