The government’s e-Jagriti digital consumer grievance platform has handled nearly 1.30 lakh cases since its launch in January, with more than 2 lakh users—including non-resident Indians—registering on the unified system. The consumer affairs ministry said in a statement that 1,27,058 cases had been disposed of as of 13 November, highlighting the platform’s efficiency in strengthening consumer redressal nationwide. According to news agency PTI, e-Jagriti enables NRIs to file complaints from anywhere in the world without travelling to India, using OTP-based registration, online payments, digital document uploads and virtual hearings. This year, NRIs filed 466 complaints, led by the United States with 146 cases, followed by Britain with 52 and the UAE with 47. Calling the platform “a

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