Ever worry about showing up to the wrong job interview?

That fear could end up being fortuitous. That was the case for Fran Katsoudas, Cisco’s chief people, policy, and purpose officer, who started her three-decade career at the digital communications giant after experiencing such a mix-up. She spoke with HR Brew about how that mishap led to her career, and how she’s thinking about opportunities for today’s entry-level talent amid AI’s labor upheaval.

Call center to HR. Katsoudas, who had been working in business development for a startup, thought she was interviewing for a similar role when she discovered she was actually interviewing for an entry-level customer support job at Cisco’s call center, a position that would require her to answer as many as 80 calls a day once hired—many from

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