Artificial intelligence is rewriting the rules of digital communication. According to Sinch 2026 predictions, AI agents, voice technology, and conversational messaging will converge to drive a fivefold increase in customer interactions, with smarter systems, data flows, and security layers redefining how brands connect with consumers worldwide.

The convergence of conversational messaging and generative AI is creating an increase in communication volume. Sinch predicts that AI agents for both businesses and consumers will create new categories of interaction, redefining engagement models and requiring companies to redesign communication frameworks for scale, context, and trust.

Ankur Agrawal, Chief Business Officer, Sinch India said, “India is at the forefront of the new era of inte

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