Dear Eric: I read with interest the letter from the woman who had rooms in her house painted in colors other than what she’d specified (“Painted Over”). She wondered where the fault lied.

How about this: I placed a cookie order with a new local bakery. My husband picked up the order. Well, the order was botched – not even close to the cookie flavor I’d ordered. When I notified the baker, he apologized, saying that my email address was similar to that of someone else who had also placed an order.

He offered to do the correct order for me for a “discounted” price. Huh?

Why should I be made to pay again for an error that was not my fault? Needless to say, I have not done business with this bakery since.

What are your thoughts on this? I did not agree to this resolution. Instead of paying

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