Digital coupons promise convenience and savings, but for many Chicago-area shoppers, the reality is more complicated.

An NBC Chicago survey of more than 1,500 viewers shows that while some consumers call the programs “life-changing,” most report frequent frustrations at checkout. The survey was unscientific in nature.

Art, a Jewel-Osco customer, says the savings are worth the effort.

“Just at Jewels alone this year I've saved over $3,000,” he told NBC 5 Responds.

Diane echoed that sentiment, calling Jewel’s program “the simplest, most easy way to do business.” She estimates she’s saved more than $2,300 this year.

NBC Chicago viewer Michele Fuller said "I shop at Jewel in Rolling Meadows and their system works real well. I just go to the app, check for deals and clip coupons for what I

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