Key points

Feedback triggers a host of chemical responses in our bodies.

Understanding the biology of feedback can help you as a leader.

Feedback can be an act of caring rather than an act of confrontation

I was recently reading an article 1 on the science of kindness that emphasized how acts of kindness (doing them and witnessing them) produce measurable neurochemical and physiological effects. Being kind or experiencing kindness triggers a biological “safe zone” that includes bonding , reward, lowered threat, and lowered physiological arousal. That zone is comfortable and reinforces prosocial behavior. Within a day of reading that article, I got a call from a colleague who had received a sharp, critical email from another colleague. The way my colleague responded so kindly and am

See Full Page