KENNEWICK AND PASCO, Wash.- Susan Mendenhall, franchisee of Kennewick and Pasco IHOP restaurants was awarded 2024 IHOP franchisee of the year. Mendenhall made national history when IHOP honored her for the third time, at its 2025 Global Franchisee Conference. With previous wins in 2018 and 2022, she is now the first franchisee in IHOP history to receive the brand’s highest honor three times. Mendenhall said it is the heart and hospitality of her team that won her this award.

“We have a lot of regulars that come and eat at our restaurant all the time. And if they don’t show up, my people are worried about them and they track them down. And if they’re home sick or they’re in the hospital, they will take their favorite foods to them.”

She credits those genuine relationships for her te

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