After Aer Lingus cancels James Jones' flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?

Q: My wife and I were scheduled to fly from Paris to Philadelphia. Aer Lingus canceled the flight due to “operational issues” and told me to request a refund. I paid $5,246 for the tickets, but the airline only refunded $4,502.

I’ve emailed repeatedly about the missing $744 and keep getting new case numbers with promises to “contact me soon.” It’s been weeks with no resolution. What can I do? — James Jones, Naples, Fla.

A : When an airline cancels a flight for reasons within its control, passengers are entitled to a full refund under European consumer regulations. But Aer Lin

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