Being told at check-in your room has been upgraded is always a highlight during any trip, but as a former hotel receptionist, there's one way that can help you secure that benefit

Having worked as a hotel receptionist for several years after leaving university, I picked up a few skills, whether that was answering an onslaught of calls or knowing every single room layout by memory. I also collected some rather handy tips, including how to bag that desirable free room upgrade.

One of the most sought-after requests from guests was whether they could have their room upgraded . I get it. You're away for a romantic weekend and want to make it extra special, without forking out extra. But asking us two hours after check-in on a Friday night isn't going to cut it.

I worked at a luxury hotel

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