Hello, everyone.

It’s really great to be here in Bournemouth today with all of you. I know it’s a busy few days during the event so I’m grateful to you for making this time to listen to me today.

I’m here today with Sally Robinson, who is our Deputy Director for Social Care, Inspection Policy and Development. I am really delighted to have appointed someone with such a strong and recent practice background, so I’m really grateful to her for joining me at this event.

Yvette sends her sincere regrets – I think this is the first NCAS conference that she’s had to miss in a long time, but the content of what I’ll be saying, and answering questions about, today is very much hers.

For me, I’ve been here at the NCAS conference once before, last autumn, up in Liverpool. And in that speech I

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