Nearly every area of our lives has been transformed by artificial intelligence and other emerging technologies. For small business owners, AI is no longer a buzzword — it’s becoming a cornerstone of business strategy. AI tools drive innovation, efficiency and growth, making them essential for staying competitive in an increasingly digital and data-driven world. According to JPMorgan Chase’s 2025 Business Leaders Outlook Survey, a strong majority (80%) of small business leaders are already using or are planning to implement AI. However, almost half (46%) are cautiously optimistic about its impact on their business. This year, 48% of small business owners plan to integrate AI tools, focusing on customer-facing applications like chatbots and customer service automation. Continued investment i

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