BRAZOS COUNTY, Texas (KRHD) — The Brazos County 911 District is implementing artificial intelligence (AI) to answer non-emergency calls, aiming to reduce wait times and ease the burden on overworked dispatchers.

Watch the full story here: Brazos County 911 center introduces AI to handle non-emergency calls

The new AI system is designed to handle routine inquiries while allowing human dispatchers to focus on critical emergency calls coming through the 911 line.

"We understand that people are nervous whenever new technology is rolled out, but we really think this can add some value to what we provide the citizens of Brazos County," said Patrick Corley, executive director of the Brazos County 911 District.

Ezekiel Ramirez

The move comes as the dispatch center faces an overwhelming cal

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