Amid significant flight disruptions, IndiGo CEO Pieter Elbers on Thursday said the airline's immediate goal is to normalise operations and bring punctuality back on track "which is not an easy target".

In a message to the staff, he also admitted that the airline could not live up to the promise of providing good experience to customers.

IndiGo, the country's largest airline, is grappling with significant operational disruptions in the past few days and more than 300 flights were cancelled on Thursday while scores of flights were delayed.

Against this backdrop, Elbers said these past few days have been difficult for many of IndiGo's customers and colleagues.

"We serve close to 380,000 customers a day and want each of them to have a good experience. We could not live up to that promise t

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