The CEO detailed that the scale of the crisis was a result of an interplay of factors, explaining that given the network’s size, scale and complexity. (Photo source: NDTV Profit) Show Quick Read Summary is AI Generated. Newsroom Reviewed

IndiGo's chief executive officer Pieter Elbers has addressed employees via an internal email, setting the airline's immediate and challenging objective as normalising operations and urgently bringing flight punctuality "back on track in the coming days."

In the email, exclusively reviewed by NDTV Profit , Elbers acknowledged that the past few days have been "difficult for many of our IndiGo customers and colleagues," and issued a public apology for the airline’s failure to deliver on its service promise.

The internal communication follows an unpr

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