Mumbai, Dec 4: Amid widespread flight disruptions, IndiGo CEO Pieter Elbers, on Thursday, acknowledged that the airline has fallen short on its service commitments, saying the immediate priority is to stabilise operations and restore punctuality; a goal he described as “not an easy target”.

In a message to staff, Elbers admitted that the past few days have been challenging for both customers and employees.

“We serve close to 380,000 customers a day and want each of them to have a good experience. We could not live up to that promise these past days, and we have publicly apologised for that,” he said.

Elbers cited a combination of operational hurdles, including minor technical issues, schedule changes, adverse weather, congestion across the aviation network and the rollout of the newly

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