NEW DELHI: Following widespread disruptions across its network over the past few days, IndiGo CEO Pieter Elbers has issued an internal memo to employees, acknowledging operational challenges and assuring that the airline is working aggressively to restore normalcy.

The memo, titled “Stronger Together,” addresses the anxiety felt by customers and staff, apologizes for the inconvenience, and outlines steps being taken to stabilize operations.

Elbers said the airline serves nearly 380,000 passengers daily, and the recent disruptions were caused by a combination of technology glitches, schedule changes, adverse weather, congestion in the aviation ecosystem, and new FDTL (Flight Duty Time Limit) norms, which created a cascading operational impact.

“We could not live up to that promise these

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