The Reserve Bank of India (RBI) will launch a two-month campaign from January 1st next year to resolve all grievances pending for more than a month with the RBI Ombudsman.

RBI Governor Sanjay Malhotra at MPC announcement said: “We have been focusing on improving customer services. We have taken a large

number of measures in this regard. Re-KYC, financial inclusion and “Aapki Poonji, Aapka Adhikar" campaigns are some of the initiatives taken in association with other stakeholders. Earlier in the year, we reviewed our Citizens Charter too. We made applications for all our services online. We are publishing the summary of our monthly

disposal and pendency of various applications on the first of every month."

However, in the recent past, as a result of, inter alia, receipt of a large numbe

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