C.H.A.O.S. — that’s pretty much the only word that fits the scene at airports across India this week. Thousands of passengers were scrambling for answers, unsure whether their flights were merely delayed or already cancelled. Total disruption, right on the cusp of the holiday rush. The spillover is now weighing heavily on other airlines trying to absorb the load.

On Friday, IndiGo continued to cancel, delay or divert flights across the country. The scale of disruption also triggered a political battle, with Leader of the Opposition Rahul Gandhi blaming what he called a “monopoly-driven economic model” for the crisis.

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As airports struggled with crowding and last-minute schedule changes, IndiGo briefed the Directorate General of Civil Aviation (DGCA) that the airline does no

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