To bolster consumer protection and improve service standards across the financial sector, the Reserve Bank of India (RBI) on December 5 announced a two-month grievance resolution campaign to address the growing pile of complaints with its ombudsman.

The initiative, announced by RBI governor Sanjay Malhotra along with the monetary policy decision on December 5, will run from January 1 to February 28, to clear every complaint pending for more than a month.

Malhotra said the central bank has taken a large number of measures to improve customer services, citing Re-KYC, financial inclusion and the “Aapki Poonji, Aapka Adhikar” campaigns.

RBI services have been fully digitised and application summaries on disposal and pendency are published on the first of every month, he said.

Malhotra has

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