As IndiGo’s operations at Mumbai airport entered the third day of disruptions on Friday, with 104 flights cancelled, passengers have also been stuck because checked-in luggage for cancelled flights remains unreturned – in some cases for more than 24 hours – with little clarity from airline staff on a timeline for the same.

Airport sources told The Indian Express that on Friday, 53 departure and 51 arrival flights were cancelled as a result of mounting crew shortage, network-wide schedule strain, and the airline adjusting to revised Flight Duty Time Limitation (FDTL) norms.

Senior citizen Nita Lulu, travelling from Mumbai to Chennai for her daughter’s wedding on November 6, described the ordeal. “My flight was cancelled yesterday, and since then my luggage has been stuck with In

See Full Page