Lakhs of passengers faced delays of up to 10 hours as manual check-in, winter disruptions and new crew-duty rules triggered nationwide chaos.

India’s largest airline has entered one of its worst operational phases in recent months, with more than 200 IndiGo flights cancelled on Wednesday and delays stretching up to 10 hours at major airports. The disruption has affected lakhs of passengers across Delhi, Mumbai, Hyderabad, Bengaluru and several other cities during a peak travel period.

IndiGo’s operations had already been under strain for the past few weeks, with on-time performance sliding sharply. But the situation escalated this week when a mix of pilot shortages, technology glitches and growing aviation congestion triggered mass cancellations. In November alone, the airline cancelled

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