Amid IndiGo’s mass flight cancellations and the ongoing crisis, a viral video on social media shows a woman passenger confronting airline staff, claiming that they broke her ticket and apparently she wants to return to her home country, France.

Jumping onto the counter, she alleges that there was no food and demands a new ticket as other passengers look on and witness the disturbing situation.

The video has garnered 1 million views.

(Livemint couldn't independently verify the authenticity of the video. Airline didn't respond when Mint reached out)

Netizens react

One of the social media users said, “I feel so sorry for the ground staff- they face the brunt of it.” Another questioned, "Not a good example ! What do staff has to do with Management’s failure ??

“First of all she is not ev

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