The Ministry of Civil Aviation on Saturday directed IndiGo to clear all pending passenger refunds without delay, even as more than 400 domestic flights were cancelled as the crisis affecting the airline reached its fifth day.

The ministry also took a serious note of the unusually high airfares being charged by certain airlines during the ongoing disruption.

Advertisement

“It has been mandated that the refund process for all cancelled or disrupted (IndiGo) flights must be fully completed by 8 pm on Sunday, 7 December. Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations,” it said in a statement.

The ministry has clarified that any delay or non-compliance in refund processing will invite immediate regulat

See Full Page