IndiGo turmoil: Viral ‘staff letter’ points to ‘planning failure’

Amid widespread flight cancellations and chaos at major airports, a purported “open letter” from IndiGo employees — including pilots, cabin crew and ground staff — is going viral on social media. The letter, shared widely, claims the recent disruption was “not just an operational failure — it was a failure of planning and frontline protection.”

The alleged signatories say frontline workers bore the brunt of passenger anger, abuse and blame, while the decisions that led to the meltdown were made far from the fallout. They argue the timing and scale of the cancellations line up with a new regulatory deadline on crew-duty norms, making it “impossible to ignore” what is unfolding. According to the letter, the pattern suggests the “crisis was allowed to escalate”, turning frontline staff into