87% of IndiGo passengers surveyed by LocalCircles believe the airline’s recent service deficiencies should be taken up under the Class Action provision of the Consumer Protection Act (CP Act) 2019, the community platform said on Saturday.

A class action provision allows a group of consumers with a common grievance to collectively pursue legal remedies against a company over issues such as mismanagement or fraud.

The survey was conducted in the backdrop of IndiGo cancelling hundreds of flights over the past four days, leaving thousands of passengers stranded across airports as fares surged sharply. LocalCircles said the disruptions triggered a wave of complaints from fliers, extending beyond cancellations and delays.

“Many IndiGo fliers raised serious concerns about refund integrity (ded

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