The scene at Bengaluru's Kempegowda International Airport this week resembled a disaster zone, although no natural calamity had struck. Over 124 IndiGo flights disappeared from departure boards in a single day. Thousands of passengers, many travelling for year-end holidays or important business commitments, found themselves stranded in terminal halls that had become makeshift waiting areas. Departure screens displayed cancellation notices in red. Customer service counters were surrounded by tired, frustrated travellers seeking answers that airline staff could not provide. The disruption was across the country. Delhi, Mumbai, Chennai, Hyderabad—every major airport saw similar scenes. Over 2,000 IndiGo flights were cancelled in a single week. Passengers who had booked affordable ticket

See Full Page