New Yorkers experiencing delays in their SNAP (Supplemental Nutrition Assistance Program) and cash assistance benefits will receive relief through a lawsuit settlement reached with the City of New York, the Legal Aid Society announced on Monday.

The agreement mandates a list of reforms to ensure timely access to food benefits and cash assistance programs, modernization of the Human Resources Administration (HRA) and strengthening oversight of the agency.

HRA will overhaul its systems, meet “clear benchmarks” for processing applications and renewals, implement limits on call-in interview wait times and other communication updates and modernize its online platforms, reps from the Legal Aid Society said in a press release.

Attorneys representing the New Yorkers in the case and legal assist

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