The crisis-ridden Indian airline IndiGo on Monday said that it had processed refunds worth Rs 827 crore for thousands of passengers, with the rest of the refunds for cancellations up to December 15, 2025 currently in process amid the company's worst-ever operational crisis. In a statement, IndiGo said: "Over 4500 bags have been delivered to respective customers, and we are on track to deliver the rest in the next 36 hours." The airline also said that it has assisted more than two lakh customers every day across various communication channels through the crisis.

In its statement, IndiGo said it has facilitated stranded customers and arranged over 9,500 hotel rooms and nearly 10,000 cabs or buses between December 1 and December 7. The airline further claimed to have optimised its operations

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