More often than not, leadership is about taking the blame when things go wrong, rather than accepting the plaudits when they go right.

The water crisis in Tunbridge Wells has been a failure on two fronts - the actual supply issues , and the conspicuous absence of South East Water (SEW) chief executive David Hinton.

Although we're sure he has been working behind the scenes, his failure to speak to KentOnline and our media colleagues is deeply concerning.

With 24,000 homes left without drinkable water and people still forced to boil their supplies, it is essential that the man at the top fronts up and addresses people’s concerns.

Communication and accountability are two basic requirements of responding to serious incidents - customers will forgive a lot if they feel they've been levell

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