As IndiGo reels from major operational disruptions, Air India’s global head of communications, Jayaraj S, has issued a public call for “restraint and professionalism” among airlines — a plea particularly resonant amid IndiGo’s ongoing collapse of services.

In a post shared on LinkedIn, Jayaraj said he had sent a note to Air India’s airport team leaders about what it truly means to be an “aviation professional.” He explained that while “systems falter, weather disrupts, and occasionally, an airline experiences a public service meltdown — cascading delays, IT outages or communication breakdowns” which impact passengers, the correct response is not to criticise or mock a competitor’s misfortune. Instead, the focus should be on empathy, support and self‑reflection. Also Read | IndiGo

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