In a video message posted on social media platform X, IndiGo CEO Pieter Elbers claimed that flight operations have now normalised at India’s largest private airline after days of disruption. He said, “IndiGo is back on its feet, and our operations are stable…”

Also, the IndiGo CEO apologised for the widespread inconvenience caused by cancellation of thousands of flights and delays across the country this month, attributing the chaos to crew shortages and mandatory safety requirements. He said, “We have let you down when a major operational disruption happened and we’re sorry for that…”

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Elbers also said the carrier was working to compensate affected passengers. In the video message, he clarified, “Lakhs of customers have received their full refunds, and we continue to do so

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