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TALLAHASSEE — In an issue stemming from the use of artificial intelligence in the insurance industry, a House panel Tuesday approved a proposal that would require humans to make ultimate decisions about denying claims or reducing claim payments.
The House Insurance & Banking Subcommittee unanimously approved the bill (HB 527) amid opposition from insurance-industry groups — but support from groups that represent hospitals and doctors.
“No Floridian should ever have a claim denied based solely on an automated output,” bill sponsor Hillary Cassel, R-Dania Beach, said. “HB 527 establishes a clear and reasonable safeguard.”
The bill makes clear that insurers could use artificial intelligence and algorithms in processing claims and making recom

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