From filling potholes to clearing trash and cracking down on the city's rat population, Boston city officials say they're doubling down on core quality-of-life issues as 2025 wraps up.

Mayor Michelle Wu said Tuesday the city has made progress responding to the everyday concerns residents notice first: Rats, trash, and the condition of streets and sidewalks.

"Boston families deserve a government that fixes problems and follows through," said Wu.

"It's the stuff that truly impacts our residents on the day to day," said Boston City Councilor Enrique Pepen.

260,000 calls answered

Wu said Boston's 311 non-emergency helpline answered more than 260,000 calls this year, handling complaints ranging from potholes to missed trash pickups. Adding reports of missed trash collection are down more t

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