Officials from the Directorate General of Civil Aviation (DGCA), the Ministry of Civil Aviation, and the Airports Authority of India met with the Prime Minister’s Office late Tuesday (December 9, 2025) evening to discuss IndiGo’s recent flight disruptions and review measures for redressing passenger complaints related to refunds, missing baggage , and crowd management at airports.

The meeting followed Minister of Civil Aviation Ram Mohan Naidu meeting IndiGo CEO Pieter Elbers , who was summoned the Ministry following which he ordered 10% of flight cancellations as well as focused on the airline’s response in dealing with passenger issues due to the cancellation of over 5,000 flights since November.

Also read | Could IndiGo have hired more pilots to prevent the crisis?

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