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On Friday, in a suburb of Green Bay, Wisconsin, a Somali American couple was out shopping at an indoor mall when they decided to stop by Cinnabon. It’s not completely clear how the interaction with the Cinnabon employee first became heated, but the TikTok user who uploaded the video said her cousin, the female customer in the video, had asked for more caramel on her cinnamon roll. The worker, a white woman, responded by insulting the woman’s hijab, according to the TikTok user, saying the customer could see her “squeezing [the caramel] through that witchcraft bandana.”

The exchange that followed, as captured on video , turned uglier once the employee, Crystal Wi

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