IndiGo Chairman and Non-Executive Independent Director Vikram Singh Mehta on Wednesday issued an unconditional apology to passengers for the airline’s massive operational meltdown, admitting that the carrier had “let customers down” and assuring that corrective steps, including an external technical review, would be taken to ensure such a crisis “never occurs again.”

In his first public remarks since the disruptions last week, IndiGo chair Vikram Singh Mehta added that the cancellations were a "blemish" on the airline's clean record.

Mehta said the chain of events that began on December 3 led to thousands of passengers being stranded, many missing “important family events, business commitments, medical appointments, and international connections.” He added, “I want to say, very simply an

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