Managing operational risks involving people, technology, processes, systemic controls, and internal or external factors is critical. If not addressed early, they can be devastating and threaten organisations’ survival. The IndiGo crisis serves as a lesson for many entities across sectors. It exposes gaps in monitoring, controls, and corrective actions.

It appears from the sequence of massive disruptions that the giant IndiGo airline has grown too large without a commensurate expansion of its operational risk management framework, exposing it to enormous backlash from stakeholders. Moody’s has already stated that the IndiGo crisis is ‘credit negative’, highlighting serious planning failures and a material financial hit for the airline.

Regulatory challenges

The root cause of the crisis i

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