HOUSTON, Texas (KTRK) -- There are issues that affect the everyday lives of Houstonians: potholes, trash pickup, and water service. And when there's an issue, residents can call 311 to report it. The city also keeps track of those service requests and grades them.

For Ruth Quintero, her dogs are more than just pets.

"They are like a family member," Quintero said.

As someone who calls herself an animal lover, she says she felt the need to help a stray cat outside of her home last week. Quintero said that after it died the next day, she called the city to pick it up.

"I was upset, you know?" Quintero said.

But she told ABC13 no one showed up until Wednesday.

"I hate that. I don't like that. I didn't like it all," she said.

According to a dashboard that compiles a list of services bas

See Full Page