The Department of Financial Services (DFS) under the Ministry of Finance has rolled out a series of measures to streamline and strengthen the grievance redressal mechanism across the banking, financial services and insurance (BFSI) sectors, with the aim of enhancing customer trust and service quality.

As part of the initiative, the Secretary, Financial Services, has been personally reviewing 20 randomly selected grievances every month, allowing citizens to directly raise concerns in the presence of chairpersons, managing directors, chief executive officers and senior management of the concerned institutions. Officials said the exercise has had a positive impact on accountability and customer confidence.

So far, 15 such review meetings have been held, during which 300 grievances were anal

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