Industry West appears to be in a state of distress. The furniture brand stopped posting to social media this spring, and has turned off public comments on its Instagram account. Meanwhile, a Reddit thread dating back to April catalogs a litany of customer complaints, ranging from never-delivered orders to missing refunds. Many commenters write that Industry West has ghosted them.

“Has anyone been able to get in contact with them? I ordered 6 chairs and haven’t received a response since July 10 and received my items last week and they were the wrong color,” one complaint reads. “I’ve been unable to contact to replace/return and curious if anyone has a contact? 0/10 recommend buying from them.”

Behind the scenes, industry chatter also points to difficulties. According to two sources with k

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