Finance Minister François-Philippe Champagne speaks to reporters on Parliament Hill in Ottawa in June. Champagne says he has asked the CRA to take concrete steps to address service delays.

Finance Minister François-Philippe Champagne says he wants to address headaches at the Canada Revenue Agency in 100 days.

Champagne said in a letter to the chair of Parliament’s finance committee that it’s clear the CRA is not meeting Canadians’ standards amid complaints of service delays at the agency’s call centres.

He said he asked the CRA to take concrete steps to address the issues, which could mean reallocating or adding personnel and expanding digital options for Canadians.

CRA’s persistent call-centre delays raise staffing concerns

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