The Canadian Radio-Television and Telecommunications Commission (CRTC) says it is “taking action” to improve internet and cellphone reliability for Canadians by requiring companies report all major outages — and also launching two new public consultations.

In a press release, the CRTC says that “service outages, even if they are short, are highly disruptive and can seriously impact Canadians’ lives.”

This comes after an internet outage left thousands of Bell customers without service for several hours in May of 2025, and a 2022 Rogers network outage that left nearly all customers without services for 15 hours.

Many customers affected by outages reported being unable to access emergency services like 911.

The CRTC says it consulted the public in coming to its decision, announ

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