We’ve been hearing from West Seattleites who say their Quantum / CenturyLink internet service has been having intermittent trouble for the past week or so – particularly a “degradation of service” in the evenings. One of them, Dan , has been gathering reports via social media, summarized as follows:

The Problem:

Severe slowdowns occurring daily from approximately 5:00 PM to 11:30 PM

Latency spikes 10-30 times normal levels

Packet loss between 3-10%

Download speeds dropping below 1 Mbps

Web pages loading extremely slowly

Video streaming quality significantly reduced or failing entirely

Chloe , the first to send us that summary, added: “Despite multiple reports, residents are struggling to get meaningful responses from CenturyLink regarding resolution timelines.” Here’s how th

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