Australian shoppers who are unhappy with a product they have purchased overseas can contact the e-consumer website to find out about overseas retail protections, according to retail expert Sally Tindall.

The site is a project of International Consumer Protection and Enforcement Network, a partnership of more than 65 consumer protection agencies around the world.

On Tuesday, Tindall spoke about the website and Australian shoppers’ right when buying from overseas.

“If Australians are buying direct from overseas, (sellers have to) adhere to Australian consumer law,” Tindall began.

“The problem is that it’s very difficult to say to the ACCC (Australian Competition and Consumer Commission) to investigate that ... you can report it to them but they won’t investigate individual circumstance

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